Privacy Policy

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1. Introduction

AGM Property Management ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website agmpm.co.uk or engage our property management services in the United Kingdom.

Please read this Policy carefully. If you do not agree with the terms of the Policy, please do not access our website or use our services.

2. Information We Collect

We may collect and process the following types of personal information about you:

2.1 Information You Provide to Us

• Contact Information: Name, email address, postal address, phone number.
• Property Details: Information regarding properties you own, rent, or are interested in.
• Financial Information: Bank account details, payment information, and credit history.
• Communication: Records of your communications with us, including emails, phone calls, and correspondence.

2.2 Information We Collect Automatically

• Technical Data: IP address, browser type, operating system, device type, and other information regarding your use of our website.
• Cookies and Tracking: We use cookies and similar tracking technologies to collect information about your browsing activities.

2.3 Information from Third Parties

• Credit Reference Agencies: We may obtain credit reports or references from credit agencies.
• Publicly Available Information: We may collect information from public registers, such as the Land Registry.

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide, manage, and improve our property management services.
• Communication: To communicate with you regarding our services, your property, or your tenancy.
• Billing and Payments: To process payments and manage your account.
• Legal Compliance: To comply with legal obligations, including anti-money laundering regulations.
• Marketing: With your consent, to send you promotional materials and updates about our services.
• Analytics: To analyse website usage and improve our online services.

4. Legal Basis for Processing

We process your personal information under the following legal bases:

• Contractual Necessity: To perform our contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: To comply with our legal obligations.
• Legitimate Interests: To pursue our legitimate business interests, such as improving our services.
• Consent: Where you have provided your consent for specific processing activities, such as marketing.

5. Sharing Your Information

We may share your personal information with the following parties:

• Service Providers: Third-party service providers who assist us in providing our services (e.g. payment processors).
• Legal and Regulatory Authorities: When required by law or to enforce our legal rights.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company.

6. International Data Transfers

We may transfer your personal information outside the European Economic Area (EEA). If we do so, we will ensure that adequate safeguards are in place to protect your data, in accordance with applicable data protection laws.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no data transmission over the internet can be guaranteed as completely secure.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law.

9. Your Rights

Under UK data protection laws, you have the following rights:

• Access: To request a copy of the personal information we hold about you.
• Rectification: To request correction of inaccurate or incomplete personal information.
• Erasure: To request the deletion of your personal information under certain circumstances.
• Restriction: To request the restriction of processing of your personal information.
• Data Portability: To request the transfer of your personal information to another party.
• Objection: To object to the processing of your personal information, particularly for direct marketing.
• Withdrawal of Consent: To withdraw your consent at any time, where processing is based on consent.

To exercise these rights, please contact us using the details provided below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

AGM Property Management

7 Craigmuir Drive

Bishopton

PA7 5GD

Tel: 07930 635317

Email: enquiries@agmpm.co.uk